Utility Shutoff Protection
What is utility shutoff protection?
Massachusetts laws prevent utility companies from shutting off service to people in special situations. Each utility company in Massachusetts must follow the laws and provide service to households that qualify for shutoff protection.
Am I eligible?
You may be protected from shutoffs if you are a senior household, a low-income family with an infant, someone with a serious illness, or a tenant with utilities included in the rent. During the winter months, utility companies cannot shut off your heat if you are facing a financial hardship.
What benefits will I get?
Utility companies cannot shut off service to households that qualify for shutoff protection. During the winter months, utilities cannot shut off service to low-income households if those households would be left without heat.
How do I apply?
You must register with your utility company to get shutoff protection. For gas service, call NSTAR at 1-800-592-2000; for electric service, call Massachusetts Electric at 1-800-322-3223. For other utility companies, web site links, and other contact information, see the MassResources.org Utilities Directory. You may have to show proof of financial hardship or serious illness. If you have questions about your rights, call the Department of Public Utilities (DPU) at 1-800-392-6066.
More information about Utility Shutoff Protection is on our statewide web site, MassResources.org. When you click on the link below, you will go to MassResources.org. Click "Back" on your browser to return to WorcesterResources.org.